Privacy policy
What we collect, how we use it and your rights. In plain language.
Your info is safe with us.
We only collect what we need to help you tell your story and run our business. This may include things like names, emails and project details. We protect your information like it is our own and delete it when the job is done. You can always ask to see, fix or erase your info.
Want the full legal details? Read our Privacy Policy below.
Effective date: 30 May 2025
Better Communicate ("we", "us", "our") respects your privacy and is committed to protecting personal information we collect through our website, our services and our business operations. This Privacy Policy explains what personal information we collect, how we use it and your rights.
1. What we collect
We may collect the following types of personal information:
- From the website: information you provide through contact forms, email enquiries or newsletter sign-ups, including your name, email, phone number and message content.
- From our services and business operations: client names, phone numbers, email addresses, project details, media materials and other contact or business-related information. We may store relevant personal information offline or electronically as necessary to carry out our services during the duration of our client relationship or project.
- Automatically (if analytics tools are added): website traffic data, IP addresses, device type or cookies, collected through tools like Google Analytics or Meta Pixel. We will update this section if we activate these tools.
2. How we use your information
We use personal information to:
- Provide our services, including media consulting, PR campaigns and communication support.
- Respond to your inquiries or requests.
- Maintain internal records and manage client relationships.
- Improve our services, offerings and website.
- Meet our legal or regulatory obligations.
3. Sharing your information
We do not sell your personal information. We may share it:
- With service providers or subcontractors assisting us, bound by confidentiality.
- Where required by law or legal processes.
- With your consent or when necessary to deliver the services you have requested.
4. Storing and protecting your information
We take reasonable steps to protect personal information from loss, misuse or unauthorised access. This includes safeguarding both electronic and physical records. However, no system can guarantee 100% security.
5. Your rights
Under the New Zealand Privacy Act 2020, you have the right to:
- Request access to your personal information.
- Request correction of your personal information.
- Make a complaint if you believe we have breached your privacy.
To exercise these rights, please contact us directly.
6. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
Effective date: 30 May 2025 Better Communicate is a registered trading name under Owens Weatherall Enterprises Limited. Our New Zealand Company Number is 7043080. Our registration can be verified on the New Zealand Companies Register.